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Select any of the categories below to find the answers to our most frequently asked questions.
General Questions
Online Access
Credit/Debit Cards
Browser Software
MS Money
eStatement
Q. "I cannot find something on your website?"
A. Located in the left navigation section of our web pages is a search function. Type in what you are looking for and a page will return links to that subject.
Q. "Can I order my checks Online?"
A. Yes. You can reorder checks online. You cannot if this is your first check order. You will need to call InTouch toll free at 800-334-2328, or in Omaha 334-7000.
Q. "What is the Centris ABA or Routing Number."
A. 304082876
Q. "Is the information I enter on applications safe from others viewing it?"
A. All information transmitted on our forms are secured by 128 bit encryption for maximum security. You can verify that the forms are secured - the address starts with 'https' or a small lock symbol will appear on the bottom of the page.
Q. "Is the information that I give you sold to 3rd party vendors?"
A. No. All information that is given to us is confidential and it is not sold to any outside vendors.
Q. "When I submit an e-mail, does my account number automatically transmit with the e-mail?"
A. No. For maximum security your account number does not automatically attach to the E-mail.
Q. "What ATM machines can I use for free?"
A. Centris members have free unlimited usage at all Centris-owned and Cash Corner ATMs when they use their Centris-issued Check card. Check out our location maps for the ATM closest to you. You can alos use any ATM in COOP ATM network. Click here to find close to you.
Q. "How do I know if I qualify for a membership?"
A. You are eligible to join Centris if you live, work worship or attend school in Douglas, Sarpy, or Lincoln Counties in Nebraska or Pottawattamie County in Iowa.
Membership is also open to the families and relatives of those who qualify for membership as stated above. Membership is also open to individuals who live in the same household with a person who is eligible to join Centris Federal Credit Union. Once you become a member, your membership will continue regardless of your retirement or employment status with your current employer.
Eligible family members are: immediate family members consist of spouses, children, siblings, parents, grandparents, grandchildren, step-parents, step-children, step-siblings, and adopted children.
Eligible household members are individuals who live in the same household with a person who is eligible to join Centris. This includes domestic partners and anyone who can demonstrate a degree of permanency (someone who contributes to the maintenance of the household), and anyone who shares a single dwelling regardless of their legal relationship to each other (excludes fraternities, sororities, condo's).
Q. Is there any additional information needed when I join?
A. To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account.
What this means for you: When you open an account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your drivers license or other identifying documents.
Q."I can't sign on.. It's not accepting my ATM pin number...why? "
A. Your ATM pin number is NOT your password. All you need to access your account online is an AccessLine PIN. AccessLine is our 24 hour automated telephone access service. If you already have an AccessLine PIN, go to OnLine Login. Enter your main share account number in Member Number, and your AccessLine PIN is your password. That's all it takes.
If you do not have AccessLine, you can apply online or call InTouch toll free at 800-334-2328 or in Omaha 334-7000. They will issue a PIN over the phone and help you get OnLine.
Q. "I can't access history on my account? or How do I access the history?"
A. After you sign on to OnLine:
Q. "It only gives my current month's history. How do I see more?"
A. Once you are in the account, scroll to the bottom of the page. Where it says 'Next History Date Range' enter the from and the" to dates" that you want to view. Then click 'More History'.
Q. "How do I transfer money from one account to another?"
A. After you sign on to OnLine Access, click Account Transfer. Enter the amount you want to transfer, choose the account you want to transfer from and the account to transfer to, then click Transfer Funds. The next screen will show the amount and the accounts you selected. If the information is correct, click Confirm Transfer (you MUST do this or your transfer will not process).
Q. "How do I know that a transfer I made Online was accepted?"
A. After you have clicked Confirm Transfer, a transaction result screen will appear informing you that the transfer was successful. It will give the date, time and reference number for your records.
Q."I just moved and I want to change my address for my account"
A. You can log on to OnLine Access, select Other Services, then select Change of Address Form, fill in the new information & click submit. If you do not have an OnLine account, you must contact our Account Services Department.
Q."My email address has changed. How do I change that?"
A. You can log on to OnLine Access, select User Options and then select e-mail address. If you do not have a OnLine account, you can use our 'Contact Us' form to update our records.
Q. "Is the Credit Card Account Access site secure?"
A. Yes. The Credit Card Account Access site is protected by Secure Socket Layer (SSL) 128 bit technology, which is a standard method of protecting secure data on the Internet.
Q. What browsers can access the site?
A. Credit Card Account Access supports the major browsers running on the most-widely used operating systems available to personal computer users. These include Microsoft Internet Explorer versions 6.0 or higher, Netscape Navigator/ Communicator versions 6.1 or higher, and AOL 8.0 or higher.
Browsers must be running on Windows 2000, XP or Mac platforms (Mac users must be running Internet Explorer 5.0 or later). If you are using a modem to connect to the Internet, it must run with a baud rate of at least 28,800 (28.8KB). These requirments pertain to Credit Access only.
Q. How often is the online credit card information updated?
A. Most information is updated after nightly batch processing. However, some information, such as account status, available credit, and credit limit, is updated in real time.
Q. What information is required to enroll?
A. Your account number, social security number, CVV2 number (The last three digits of the number printed in the authorized signature strip on the back of the credit card.) and two or more of the following; your name as it appears on card, phone number, ZIP code and mother's maiden name.
Q. Can I make payments to my Centris credit card accounts online?
A. Yes, once your logged into Credit Card Account Access, click on 'Pay Bill Online'.
Q. Can I make payments to my other credit card (non-Centris) from this account?
A. No.
Q. Is it possible to dispute transactions on the site?
A. Yes. To dispute a transaction online, click the Dispute this Transaction link to display an information page. You will then be linked to the Dispute Transaction Form. Print the form, sign and mail it to the Customer Service address shown on the page.
Q. Can accounts with foreign addresses access the site?
A. Yes, accounts with foreign addresses can access Credit Card Online.
Q. What happens if enrollment fails?
A. After three (3) failed enrollment attempts, an error message and a customer service phone number is displayed. Further enrollment attempts will be disallowed, until you are authenticated over the phone. A Credit Card Online Access customer service representative can assist you (866-604-0380) with enrolling and identifying why you were unable to enroll. If you do not have enough information for authentication, the customer service representative will refer you to the credit union so that your information can be updated.
Q. What happens if I forget my password or get locked out of the site?
A. If you enter an invalid user name or password, an error message is displayed with a link allowing you to try again. If you fail to log in three successive times, your account is locked and you must call the customer service phone number (866-604-0380). The customer service representative can unlock the user name and reset your password if necessary.
Q. How can I opt out of this program?
A. After enrolling, you can click on the Cardholder Profile menu option and then click on the 'Disable online access' link.
"Disenrollment " will allow you to disable access to your account. Once "disenrollment" is activated, the current session is immediately terminated and all saved settings and searches will be disabled. You can also call a customer service representative (866-604-0380) to disable access. In both cases, the account will be blocked from anyone having access to the information.
If you decide that they want to enroll again at a later date, you would have to contact a customer service representative to remove the block. You would then be able to enroll again using the web site.
Q. Is it possible to activate a Centris credit card online?
A. No. You will still need to call the toll-free-number printed on the sticker to activate a new card.
Q. "What happens if my Credit Card or Debit Card is lost or stolen?"
A. During Centris business hours contact our Account Services department. After hours contact Credit Cards at 1-800-477-0227 or Debit Cards call 1-800-535-8440.
Q. What operating systems are supported by OnLine?
A. Windows 2000, Windows XP and Mac OSX
Q. What versions of browsers are supported by OnLine?
A. The following browsers and versions are listed below.
Internet Explorer 6.0
Netscape Navigator 6.1 & higher
America Online 8.0, 9.0
Firefox 1.0
Safari 1.2 (Mac)*
*Requires Max OS X 10.3 and higher
Q. How do I update the version of my browser or reader?
A. You can click on the following links below to update Internet Explore, Netscape Navigator, Firefox, Safari or Adobe Reader.
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Q. Are there any browser security requirements to view our Online account?
A. Yes, click here to view our requirements
Q. Do I need to have Cookie enabled in my browsers?
A. Yes, Bill Pay and Funds Transfer both need to have this enabled to work properly. Click here to find the settings for your browser.
Q. How do I download my account information for Microsoft® Money ®, Quicken, or a spreadsheet?
A. You must log into OnLine, select Export. Select the source account, date of records requested and format that you need.
Q. What if I have a question on Microsoft® Money®?
A. We have provided a link to Microsoft Money®. This will take you to their customer support web page.
Q. What if I have a question on Quicken®?
A. We have provided a link to Quicken®. This will take you to their customer support web page.
Q: What is an eStatement?
A: eStatement is an electronic version of your paper statement. It is an exact replica of your paper copy. You can print, save, and search this document.
Q: Do I need to have Online Access to view my eStatement?
A: Yes
Q: How do I sign up for eStatements?
A: You must log into OnLine Access, select the Account Access icon, then select the statement button. A disclosure statement that must be accepted to proceed will prompt you.
Q: When is the deadline to sign up to receive my current months statement?
A: By 10:00 AM on the last business day of the month.
Q: What is the cost for eStatements?
A: eStatements are free. You have the option to have both an electronic version and a paper copy. If you want both a paper copy and an electronic version, a $2.00 per statement, per account, per month fee will be assessed. Please contact Account Services, 800-334-2328 or email us through Contact Us on our website.
Q: Do I need any special software to view my eStatement?
A: The statement requires Adobe Acrobat Reader™. We have provided a link to download the free reader.
Q: Can I print my own paper copy
A: Yes, you can print the entire statement or just the page you want. To print the entire eStatement, select the full statement icon for the month you wish to print. To print a select page, click on the page image to print. Select the printer icon on the toolbar.
Q: How can I search for a specific transaction on my statement?
A: Click on the icon 
or choose Edit > Find from the tool bar menu.
Q: Can I down load my eStatement information into Quicken or MS Money?
A: No. To download history for a account, select Account Access then Export.
Q: How do I know when my eStatement is ready to view?
A: An email will be sent automatically to the email address you have provided. Your eStatement will be typically ready to view by the 4th business day of the month.
Q: How can I view eStatements from previous months?
A: Once you sign up, you will be able to view your statement history the following month. A maximum of 12 months history will accumulate.
Q: How do I view disclosure information on eStatement?
A: We have provided links on the statement selection page.
Q: How can I switch back to paper statements?
A: Under User Options located in OnLine, click the appropriate selection.
Q: Is my eStatement information safe for viewing over the Internet?
A: Yes. We use the latest Internet technology and techniques to ensure that your statement information is as secure as possible. These techniques include user authentication, data encryption, and use of secure servers. OnLine Access takes advantage of SSL encryption methods for the safest possible connection.
Q: What should I do if I cannot retrieve my eStatement?
A: You can contact us by email through Contact Us on our website, or contact Account Services at 800-334-2328 or in Omaha 334-7000.
Q: Can I view eStatements on WEBTV?
A: No, WEBTV does not support PDF documents at this time.
