Frequently Asked Questions
Centris Federal Credit Union is committed to providing you with the best financial services and support. This FAQ page is designed to answer your most common questions and help you make the most of your membership. Whether you’re looking for information on how to join, the benefits of being a member, or details about our products and services, you’ll find it all here. If you need further assistance, please call Centris at 402-334-7000. Our team of experts is available Monday through Friday, 7:30 a.m. to 6:00 p.m., and Saturday, 9:00 a.m. to 1:00 p.m.
TABLE OF CONTENTS
Information | Account Access | Account Security | Transactions | Opt-Out
Information
What is a credit union?
A credit union is a member-owned financial institution that provides a variety of financial services, including checking accounts, savings accounts, loans, and other financial products. Unlike banks, credit unions are not-for-profit organizations, meaning any profits made are returned to members in the form of competitive rates and reduced fees.
How do I become a member?
To become a member of our credit union, you need to meet our membership eligibility requirements, which typically include living, working, worshiping, or attending school in the counties of Cass, Dodge, Douglas, Sarpy, Saunders, Lincoln, McPherson and Washington in Nebraska or Harrison, Mills or Pottawattamie in Iowa.
What are the benefits of joining a credit union?
Members of a credit union enjoy numerous benefits, such as:
- Competitive rates on loans and savings options
- Fewer and lower fees compared to traditional banks
- Personalized customer service
- Access to free financial education and financial counseling
Are my deposits insured?
Yes, your deposits are insured up to $250,000 by the National Credit Union Administration (NCUA), providing you with peace of mind that your money is safe.
Account Access
How can I access my account?
You can access your account through various convenient methods, including online banking, mobile banking, ATMs, automated phone banking, and in-person visits to our branches.
How do I access online banking?
Centris members can access their accounts by enrolling and logging in on a desktop, laptop, tablet or smartphone
Do you have Apple Pay, Samsung Pay, or Google Pay?
Yes, you can pay in stores or online with your Centris Visa® Debit or Credit Card. Click here for more information.
Account Security
How do I keep my accounts safe?
Never share your username or password with anyone. Centris employees will never ask for this information.
Our Member Protection Center is a great resource for ways to protect your accounts.
What options do I have to receive Alerts?
You can choose any of the below methods you would like to get the alert from:
- Voice
- SMS Text Message
- Push Notification
- Secure Message Only: only visible after you log in to your online banking.
What is a Secure Access Code (SAC) and why do I need one?
The SAC is a randomly generated six-digit number delivered to you via text, voice call, or push notification that is used to verify your identity. It adds an extra layer of security, preventing unauthorized access to your account(s). To log in to the new mobile and online banking systems, you will need this code to reset your password and register your device. Do not give this code to anyone.
How do I turn on SAC push notifications?
Complete these steps from the mobile device you want to receive push notifications:
- From the left column inside our App, tap ‘Settings.’
- Select ‘Push Notifications’ and then ‘Enable Notifications.’
- Next, tap ‘Allow Notifications.’
- To verify, from the left column inside our App, tap ‘Settings,’ then ‘Security Preferences,’ and ‘Secure Delivery.’
The device you used for setting up push notifications should now be shown under Registered Devices.
What is a verification code and when will I need it?
Occasionally, while you are on a call with a Centris team member, they may send you a verification code via text for your security.
If you receive this text and are not on the phone with a Centris team member, don’t give this code away or click anything. Call Centris immediately at 402-334-7000, select your language preference, then select Option 2 Account Inquiries, and then Option 3 for Online Banking. Our team members are available Monday through Friday, 7:30 a.m. to 6:00 p.m., and on Saturday from 9:00 a.m. to 1:00 p.m.
How do I avoid fraud and identity theft?
Our Member Protection Center offers resources and tips on how to safeguard yourself, your loved ones, and your business against fraud and scams.
More Information
Transactions
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What routing and account numbers do I use for ACH deposits and withdrawals?
Find the specific information you need by logging in to our online banking website or mobile app. Log in to your account and click on the account tile you want to use. Under the account title at the top, select ‘Details and Settings.’ There you will find the Electronic Account Number that can be used for ACH withdrawals or incoming deposits.
How do I opt out of marketing communications from Centris Federal Credit Union?
Visit our Marketing Communications Opt-Out webpage to learn how you can opt out of receiving emails and direct mail pieces that Centris Federal Credit Union sends.