FAQ

Online Banking Questions

How do I get enrolled in Online Banking?

Contact a service representative to obtain Temporary user ID and Password. Click here to watch a quick video about online banking.

General Mobile Banking Questions

How do I get started with Mobile Banking?

Once you are enrolled in Online Banking, then it is as simple as downloading the Centris App.

Which accounts can I access in Mobile Banking?

The accounts listed you use for Online Banking are the accounts you have available to register for Mobile Banking.

Can I add more than one mobile device?

Yes. You can register several mobile devices for Mobile Banking.

What if my phone number changes?

If your mobile phone number changes, go to Online Banking and access the Mobile Banking page. On the Mobile Banking page, find the old phone number and select the option Change my phone number.

I have a prepaid plan. Can I use Mobile Banking?

Mobile Banking works with most prepaid plans.

How do I stop using Mobile Banking on my device?

To stop using Mobile Banking on your device, go to online banking and access the Mobile Banking page. On the Mobile Banking page, find the device and select the option Stop using this device for Mobile Banking.

Text Banking Service Questions

What is Text Banking?

Text Banking is used to request account balances, transaction history and ATM/Branch locations by text message.

How do I set up Text Banking?

To set up Text Banking, follow these simple steps.

  1. Sign in to your online banking account at centrisfcu.org.
  2. Click on the Access Accounts
  3. Click on Mobile Banking.
  4. Accept Terms & Conditions.
  5. Select Text Banking on the right side and click Continue.
  6. Select your time zone.
  7. Select all accounts.
  8. Enter your phone number, then wait for the text message.
  9. Type the code you receive in the text message.

Where are my Mobile Banking text messages coming from?

You receive all Mobile Banking text messages from 59289. To make it easier to recognize Centris’ text messages, add this to your contact list with the short code 59289.

Where do I send my text messages?

Send all text messages to 59289.

What are the text messaging keywords and how do I use them?

Keywords are the text messages you send to request account information or ATM and branch locations.

Account Balance Requests
Keywords: B, BAL,
Check the balances for all accounts you’ve registered in Mobile Banking. If you’ve registered accounts from more than one financial institution, enter the financial institution’s identifier before the keyword. For example: ABCU BAL.

Transaction History Requests
Keywords: HIST (account nickname)
Check the most recently posted transactions of the account you specify with the account nickname. For example, HIST SAV1. If you’ve registered accounts from more than one financial institution, enter the financial institution’s identifier before the keyword. Centris’ identifier is CFCU1. For example: CFCU1 HIST SAV1.

Keywords: NEXT, MORE
If your transaction history response message ends with “Reply NEXT” text NEXT or MORE to view more transactions.

ATM and Branch Location Requests
Keywords: ATM, BRANCH, BOTH (address)
Find ATMs, branch locations, or both near an address that you specify. You can enter:

  • ZIP Code
  • City and ZIP Code
  • City and State
  • Street, City, and State.

For example: ATM ANYWHERE OH. If you’ve registered accounts from more than one financial institution, enter the financial institution’s identifier before the keyword. For example: CFCU1 BOTH 90210.

Keywords: NEXT, MORE
If your ATM and branch location response message ends with “Reply NEXT” text NEXT or MORE to view more locations.

Help Requests:
Keywords: HELP
Help Requests provide information about the Mobile Banking keywords.

Are the keywords case-sensitive?

No. Whether you type “BAL” or “bal” Centris will send a response with your account balance information.

What does a typical request and response look like?

Balance Request: BAL
Sample Response -Sample Bal request ******sample_bal_response

Transaction History Request: HIST MKT
Sample Response
Sample Bal request

transaction_request

Keep in mind that you may receive up to 5 text messages and that the order that you receive them will depend on your carrier’s traffic. These may not be received in the sequence that they were sent.

What should I do if I don’t get a response to a request?

Make sure you’re sending text messages to 59289. Check the keyword and any additional information required for the request, such as the financial institution’s identifier (CFCU1), account nickname, or address.There may be a delay in receiving a response due to your phone carrier’s traffic. If everything in your text request appears to be accurate, please wait a few minutes. If the problem persists, contact your carrier.

Why are my results sent as multiple messages?

Text messages are limited to 160 characters.

I have text messaging enabled on my mobile phone. Why can’t I receive Mobile Banking text messages?

Your mobile service carrier may be blocking short codes, or you may have blocked short codes in your phone options. You must have short codes enabled to use Mobile Banking. (Short codes are abbreviated phone numbers, usually five digits, we use to send Mobile Banking messages.) Check your phone options and then contact your mobile service carrier to ensure they aren’t blocking short codes.

How do I stop receiving texts?

To stop Text Messages from coming to your mobile device, you must log into Online Banking, go to Access Accounts and click on Mobile Banking. From the Mobile Banking tab, select the ‘change my mobile banking services.’ There you can uncheck the ‘Text Messaging’ box. You will then be unregistered from using text messaging.

eLerts Service Questions

What are eLerts?

Use eLerts to get text and email notifications when certain activity on your account occurs. For example, Centris can send you an alert when your account balance goes below a predetermined threshold amount, such as $50. You can receive eLerts on your mobile phone, to an e-mail address or both. You are able to select from a predetermined list of alert types and set your alert thresholds.

How do I sign up for the eLerts service for mobile banking?

To set up eLerts, follow these simple steps.

  1. Sign in to your online banking account at centrisfcu.org.
  2. Click on the Access Accounts
  3. Click eNotification Settings.
  4. Select eLerts Options, then Modify Options.
  5. Click Add eLert, then select the eLert you wish to add.
  6. Customize the message you’d like to send as well as the delivery methods and click Continue.
  7. Click Yes to finalize your selection.

How does the eLerts service work?

If you selected to receive eLerts to your mobile device, you will receive the alert(s) within 30 minutes of the trigger activity that you established. The alert will be received as an SMS/Text on your mobile device. Standard text message rates apply.

How do I stop receiving eLerts?

To stop receiving an individual alert type, within Online Banking, go to Access Accounts Page, select eNotifications Settings then select eLerts Options. Under each eLert type, there is an option to either Modify or Delete that eLert. Select Delete to stop the alert from going to your mobile device.To stop receiving all SMS/Text eLerts, within Online Banking, select the Access Accounts tab.  Then select Mobile Banking. Within Mobile Banking, go to the My Devices tab.  Un-check the box for Alerts on the device you would like to stop receiving alerts.

How do I change my eLerts?

You can add, change or delete eLerts within Online Banking. Within Online Banking, go to Access Accounts Page, select eNotifications Settings then select eLerts Options. Under each eLert type, there is an option to either Modify or Delete that eLert. Select Modify to change the threshold, reminder note or delivery method. Select Save Changes then Confirm and your changes have been activated.

Can I receive the same eLerts via email and SMS/Text?

Yes, you can receive them in either text or email, or both.

Centris Federal Credit Union does not charge you a fee for access or use of Centris Mobile. You should contact your mobile service carrier for information about fees associated with sending or receiving text messages or accessing the Internet from your mobile phone. In order to use mobile browser or text banking, you must register your device(s) through Centris Online Banking, under Mobile Banking on the Access Accounts tab.

iPhone images are registered trademarks of Apple Inc. Android is a trademark of Google Inc.

Subscribe To Our Emails

Subscribe To Our Emails

Join our mailing list to receive the latest news and updates from our team.

You have Successfully Subscribed!

Pin It on Pinterest

Share This