FAQ

Digital Upgrade FAQ

What will I need before I start the upgrade process?

You will need your user ID/login ID and your password

Where can I find my user ID?

If you do not know your user ID/login ID, please call Account Services at 402-758-6500

Can I use my old password?

Yes, as long as it meets our current password requirements.

What if I forget my password?

You can reset your password by following the link on the ‘sign in’ page. This cannot be completed if you have temporarily locked yourself out of mobile/online banking.

My login states I am locked out. What can I do to sign in to my accounts?

If you have entered your password incorrectly, you will be temporarily locked out. You can try logging in again in one hour if you know your password. If you need immediate assistance, please call 402-758-6500 to be unlocked.

Do I need to know my passphrase/account picture?

No. With our new apps, we’ve upgraded our security and you will receive a Secure Access Code (SAC) to log in. Upon login, you will be prompted to choose how you receive this security code. You can receive it via email; text; or; voice call to a mobile or landline.

Can I unlock/reset my password myself?

Yes. Contact us for more information.

Can I log in using my fingerprint/touch ID and/or facial recognition if it’s available on my mobile device?

Yes.

Will my automatic transfers still work?

If you have recurring transfers set up in the old online banking system, those will transfer to our new mobile and online banking apps. You can view, add, and edit these in the “Activity Center”.

Will my alerts still work?

Most of the alerts we offered in our old apps will transfer to the new apps, with a few exceptions. Please view your alerts in Settings > Alerts to ensure you’re receiving the information that’s important to you.

Will my account or loan nicknames stay on my accounts?

A: Yes.

Q: Can I still use Quicken/Quickbooks?

Yes, this is found at the Account level. Click on the Export button at the top of the account history page for the account you wish to export.

Will you have Apple Pay/Samsung Pay/Google Pay?

Not at this time.

Text Banking FAQ

Click below to see commonly-used text banking commands:

Text banking commands

BAL– Receive account balances

HIST– Receive recent account history

HELP– Provides information and our Account Services phone number should you need assistance

ATM + ZIP– Retrieves ATMS within a ZIP code

BRANCH + ZIP– Retrieves Centris branches within a ZIP code

BOTH + ZIP– Retrieves both ATMs and branches within a ZIP code

STOP– To stop SMS/text messages from coming to your mobile device, you must log into Centris Online Banking > Access Accounts > Mobile Banking. From the “My Phones” tab, select the “I want to:” dropdown menu, then select “Change my mobile banking services.” There you can uncheck the “Text Messaging” box. You will then be unregistered from text messaging (you can resume receiving text alerts by checking the box once again).

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